Having good organizational conflict management capabilities is the foundation for any successful culture of continuous learning. If conflict is not addressed proactively and constructively by a company or management, then the consequence is often a silo mentality with ever more internal walls being erected and reinforcing internal divisions. How conflict is managed shapes expectations, attitudes and motivation.
To solve conflicts for good, certain reflective steps and communication processes need to be followed. We develop an action plan that makes sure that key turning points in communication can be accomplished and the chance for a constructive resolution of a conflict becomes a real possibility for all concerned.
Conflicts can arise between individual people, in small groups or between larger corporate entities. Depending on the context, we can offer mediation for small groups or more structured large-scale processes – all in line with the principles necessary for a constructive conflict de-escalation.